🇪🇺 For EU Customers: Your Legal Right of Withdrawal

If you are a consumer in the European Union or European Economic Area (EEA), you have a statutory 14-day right of withdrawal under EU Directive 2011/83/EU. This is a legal right that exists in addition to our voluntary 30-day return policy described below.

Your statutory rights include:

• The right to cancel your order within 14 days of receiving your goods — no reason needed.
• A full refund (including standard shipping) within 14 days of cancellation.
• The right to use a Model Withdrawal Form to exercise your cancellation.

📄 For full details — including the Model Withdrawal Form, exceptions, and how to exercise your right — please read our Right of Withdrawal page. Your statutory rights are not affected by any of the terms below.

1. Return Window

You may return unworn, unwashed, and undamaged items within 30 days from the date of delivery. Items must be in their original condition with all tags attached and in the original packaging.

Returns initiated after 30 days may not be accepted. If you have a special circumstance, please contact us and we'll do our best to help.

2. Eligible Items

Items that can be returned:

• Clothing and apparel in unworn, unwashed condition with original tags
• Accessories in unused, original condition with packaging

Items that cannot be returned (for hygiene/safety reasons):

• Items marked as "Final Sale" or "Clearance"
• Gift cards
• Personalized or custom-made items

3. How to Start a Return

1. Contact Us: Email support@pulseash.com with your order number, the item(s) you'd like to return, and the reason for the return.
2. Receive Instructions: Our team will respond within 24 hours with return instructions and the return shipping address.
3. Ship the Item: Pack the item securely with all original packaging and tags. Ship it to the address we provide. We recommend using a trackable shipping service.
4. Confirmation: Once we receive and inspect the returned item, we'll process your refund or exchange within 5 business days.

4. Return Shipping Costs

• Our Error: If the return is due to our error (wrong item shipped, defective product, damaged in transit), we will cover the return shipping costs.
• Customer Preference: For all other reasons (size doesn't fit, changed your mind, ordered the wrong item), the customer is responsible for return shipping fees.

5. Refunds

Once your return is received and inspected, we will process your refund:

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.
• You will receive an email confirmation once the refund has been processed.
• Original shipping charges are non-refundable (unless the return is due to our error).

6. Exchanges

Need a different size or color? We offer exchanges subject to availability:

• Contact us at support@pulseash.com with your order number and the desired replacement item details.
• We'll confirm availability and provide exchange instructions.
• Exchanges are processed once the original item is received and inspected.
• If the replacement item has a price difference, we'll coordinate the adjustment.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@pulseash.com. Include:

• Your order number
• Clear photos of the damage/defect
• A brief description of the issue

We will send a free replacement or issue a full refund — whichever you prefer. You do not need to ship the item back to us. Just send the photos and we'll take it from there.

8. Contact Us

Have questions about returns or exchanges? We're here to help:

• Email: support@pulseash.com
• FAQs: /pages/faqs
• Contact: /pages/contact