Track Your Order
Once your order leaves our facility you'll receive a shipping confirmation email containing your tracking number. That email is the quickest way to find your number — check your spam or promotions folder if you don't see it within 2 business days of ordering.
Track your parcel
Enter your tracking number in our tracking portal to see the latest status of your shipment across carriers worldwide.
Tracking hasn't updated yet?
This is normal in the first few days. Your parcel is consolidated and flown to the destination country before it enters the local delivery network, so tracking can take 3–7 days to show its first scan. If tracking still shows no movement after 7 days from dispatch, email us and we'll chase it with the carrier for you.
Delivery timeframes
| United States & Canada | 7–12 business days |
| United Kingdom | 7–12 business days |
| European Union | 7–12 business days |
| Australia & New Zealand | 8–14 business days |
| Rest of world | 10–18 business days |
These are estimates and can be affected by carrier delays, customs processing, public holidays and peak periods.
Nothing to pay on delivery
All orders ship DDP (Delivered Duty Paid) — any customs duties, import taxes and clearance fees are paid by us before your parcel is released. You will not be asked to pay anything on delivery. If a carrier ever invoices you for customs charges, contact us and we'll reimburse you in full.
Still need help?
Email support@pulseash.com with your order number and we'll look into it. We reply within 24 hours on business days.
You can also read our Shipping Policy for full details on dispatch, delivery and lost parcels.
Pulse Ash is the trading brand of RIFT COLLECTIVE LLC, 1001 Ponderosa Way, APT B, Rock Springs, WY 82901, United States.